PentrraWallet
PentrraWallet This Privacy Policy explains how PentrraWallet collects, uses, protects, retains and, when necessary, shares the personal data of its users.
PentrraWallet is a technology platform and an online services company.
PentrraWallet is not a bank.
By using the PentrraWallet platform, the user acknowledges having read this Privacy Policy.
Depending on how the platform is used, PentrraWallet may collect the following categories of data, among others:
As part of KYC procedures, PentrraWallet may collect:
Identity verification is mandatory before using PentrraWallet's services.
Documents and information submitted as part of verification are retained by PentrraWallet in accordance with this Policy and applicable obligations.
For professional, developer or business accounts, PentrraWallet may collect:
PentrraWallet may collect:
PentrraWallet may also collect:
PentrraWallet may collect information related to:
PentrraWallet uses technological systems that allow certain identity verifications to be carried out automatically.
These verifications may in particular compare the information on the submitted document with the information and image provided by the user.
When necessary, PentrraWallet may process information related to facial recognition or comparison in order to verify the user's identity.
Verification may be declined when the information provided does not sufficiently match the applicable verification criteria.
The user may ask PentrraWallet to manually reassess their situation by contacting support.
PentrraWallet may also request a new verification or additional documents at any time.
PentrraWallet uses personal data in particular in order to:
Where applicable law requires it, PentrraWallet processes personal data on the appropriate legal basis depending on the purpose concerned.
This may in particular include:
Where processing is based on consent, the user may withdraw that consent under the applicable conditions.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Personal data may be used as part of the following procedures:
PentrraWallet may request additional information regarding, in particular, identity, address, professional or business activity, source of funds, or source of wealth.
For more information, the user may consult PentrraWallet's Anti Money Laundering, Counter Terrorist Financing and Compliance Policy.
As part of its activities, PentrraWallet may receive certain information from third parties or specialized providers.
This may relate in particular to:
When PentrraWallet uses an external service to facilitate a verification procedure, certain information may be transmitted to the relevant provider when necessary.
PentrraWallet may also receive the result of a verification carried out by a provider.
PentrraWallet may share certain personal data when necessary for the operation of the platform or to comply with its obligations.
Data may in particular be communicated to:
PentrraWallet does not sell users' personal data to third parties for the purpose of marketing their own products or services.
PentrraWallet may use providers or infrastructure located in different countries.
As a result, certain personal data may be transferred or processed outside the United Kingdom when necessary for the operation of the platform, the provision of services, security, or compliance procedures.
Where applicable law requires specific safeguards for an international data transfer, PentrraWallet implements the appropriate measures required by that law.
PentrraWallet implements reasonable technical and organizational measures intended to protect personal data against:
Security measures may include access controls, account protection mechanisms, monitoring systems, and IT security measures.
However, no method of electronic transmission or storage can guarantee absolute security.
The user is also responsible for protecting their credentials, passwords, and security information.
PentrraWallet retains personal data only for as long as necessary for the purposes for which it is processed, subject to applicable legal, regulatory, security, and compliance obligations.
Certain data may be retained for a period of up to ten (10) years, particularly when retention is necessary to comply with applicable obligations, prevent fraud, ensure security, manage disputes, or meet compliance requirements.
The exact retention period may vary depending on the nature of the data and the purpose of processing.
Upon expiry of the applicable period, PentrraWallet may delete, anonymize, or archive the data in accordance with applicable rules.
The user may request the deletion of their personal data once they no longer use PentrraWallet's services, subject to exceptions provided by law.
The right to erasure is not absolute.
PentrraWallet may retain certain information when retention is necessary, in particular for:
In the specific case of a user subject to a restriction, suspension, or closure measure for security, fraud, or compliance reasons, PentrraWallet may retain certain minimal information necessary to prevent or detect the creation of new accounts intended to circumvent that measure.
This information is retained only to the extent necessary for that purpose and in accordance with applicable law.
Subject to the conditions and exceptions provided by applicable law, the user may have, among others, the following rights:
Certain requests may be subject to identity verification in order to protect the user's account and data.
PentrraWallet may refuse or limit a request where the law permits or requires it.
Certain PentrraWallet procedures, particularly identity verification, may use automated systems.
Where automated verification does not sufficiently confirm a user's identity, verification may be declined.
The user may contact PentrraWallet to request a manual reassessment of their situation.
PentrraWallet may also carry out additional human checks when necessary.
PentrraWallet may send communications necessary for the operation of the account, in particular:
Certain essential communications cannot be disabled when they are necessary for the security or operation of the account.
Marketing communications, when used, are subject to applicable rules and may be disabled through the mechanisms provided.
PentrraWallet may use cookies and similar technologies in particular to:
Where the law requires consent for certain cookies or similar technologies, PentrraWallet implements the appropriate mechanisms.
PentrraWallet may publish a specific cookie policy when necessary.
PentrraWallet does not knowingly provide its services to persons who have not reached the age of majority applicable in their jurisdiction.
If PentrraWallet discovers that an account was created in violation of this rule, the account may be suspended and appropriate measures may be taken.
PentrraWallet implements procedures designed to detect, assess, and manage security incidents that may affect personal data.
Where a security incident is subject to a notification obligation under applicable law, PentrraWallet will take the necessary measures and make the required notifications within the applicable timeframes.
For any question, request for access, rectification, deletion, or other request relating to personal data, the user may contact:
Email: support@pentrrawallet.com
PentrraWallet may request additional information to verify the identity of the person making a request.
PentrraWallet may modify this Privacy Policy to reflect, in particular:
The most recent version of the Privacy Policy will be published on the PentrraWallet platform.
The date of the last update will be indicated at the top of this document.
For any question regarding this Privacy Policy or the processing of your personal data:
PentrraWallet
Email: support@pentrrawallet.com